Before Arrival

Pre Booking

• I perform a search but cannot find any hotel available
• I perform a search for a specific hotel, but I cannot find it or it says it is not available
• How do I get more information about the room or hotel facilities

Cancellation

• Where can I find my properties cancellation policy?
• Can I cancel or change my dates for a non-refundable booking?
• If I cancel my booking, will I pay a fee?

Booking Query

• How do I change or cancel my booking?
• How to make a booking?
• How do I make a group booking?
• Can I add a special request?
• Why are names missing off my accommodation voucher
• Can I organise a late check out?

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